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Payment Support

Please have your TRACOM Group invoice(s) available during the payment process.

Please fill in all of the required fields.

First Name/Last Name: The name on the credit card.

E-mail address: The e-mail address where the electronic receipt should be sent.

Customer ID: Your TRACOM customer ID. This is found in the upper right-hand corner of the TRACOM invoice. This information allows us to properly credit your payment to the correct account.

Street Address/Street Address 2/City/State/Province/Zip/Postal Code/County: The address on your credit card billing statement.  NOTE: For orders outside of the US and Canada, please select “Outside of the US/Canada” from the state/province dropdown list.

Comments: This optional field may be used to communicate additional information to TRACOM about your payment.

Invoice Number:  The invoice number. This may be found in the upper right-hand corner of the invoice. This information allows us to properly credit your payment to the correct invoice.

Amount:  The amount of the payment you are making. This should match the Invoice Total from the lower right-hand corner of the TRACOM invoice you received – unless prior arrangements have been made with TRACOM.

Payment Type:  TRACOM accepts only VISA, MasterCard, and American Express.

Card Number:  The exact credit card number. Please enter no dashes or blank spaces between the numbers.

Security Code:  The security code from the credit card. On Mastercard and Visa cards it is a three-digit number located on the back of the card in the top-right corner of the signature box.  On the American Express card it is a four-digit number located on the front of the card, directly above the credit card number.

Card Expiration Date: The card’s expiration month and year.

After entering all required information click the SUBMIT button.

A receipt will automatically be emailed to the e-mail address entered on the payment page. Please make sure you have your spam filter set to allow an email from info@tracom.com. We advise always printing the email receipt as this will be the only receipt you receive.

Payment of multiple invoices

Amount: Enter the total amount of all invoices being paid.
Invoice Number: Enter all invoice numbers being paid with a comma separating each invoice number.

Error message: If you receive a DECLINED error message, carefully check the information you entered, making any necessary corrections. Then, click the SUBMIT button. If you continue to receive a DECLINED error message, please contact your bank.