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Shipping and Returns Policy

Shipping Policy

Purchases are shipped from our warehouse in Centennial, Colorado. We are unable to deliver to P.O. Boxes, APO and FPO Addresses.  Orders received Monday – Friday by 12:00 p.m. MST will be processed the same day.  Orders received after that time will not be processed until the following business day.

Federal Express has been selected as our premier delivery service.  For more information, please call our Client Relations team:

U.S.: 1.800.221.2321,  International: 1.303.470.4900

For international orders, some countries may charge custom fees which are the buyer’s responsibility.  TRACOM has no control over these charges, and does not assume any liability for them.

Returns Policy

It is TRACOM Group’s intention to satisfy our customers.  We warrant all materials to be free from manufacturer’s defects.  Products ordered may not be returned for refund or credit.