Research reveals as much as 80% of top management’s time is devoted to managing issues that account for less than 20% of a company’s long-term value.
Many of your employees aspire to climb the corporate ladder, but oftentimes without fully realizing the full spectrum of tasks associated with leadership positions. One of the most common responsibilities of leaders today is to manage conflict, yet so many of today’s managers are ill-equipped to mediate inter-office quarrels.
When your workforce is trained to assess the behavioral styles’ of others they are less likely to require the involvement of upper management to help solve disputes. With 60-80 percent of all difficulties in organizations coming from strained relationships among employees, it’s no wonder why so many corporations are turning towards a training program to enhance conflict management skills and boost employee relationships.
Research studies have documented the impact that SOCIAL STYLE and Versatility have on managing conflict including:
- 86% of respondents stated they were more confident in their ability to handle conflict post SOCIAL STYLE training
- 92% said that when in conflict, taking Style differences into account made it easier to address the underlying issues
- 71% said they were more prepared to quickly recover from conflicts in the workplace
When up to 90% of a manager’s time is spent handling conflict your organization suffers. SOCIAL STYLE training can help remove some of the unnecessary burden from your managers’ plates. And when managers are faced with mediating conflict, they are better equipped and feel more confident handling the situation.
The truth is conflict is not going to simply disappear. Conflict will always exist in the workplace. It’s a natural occurrence when different people with different behavioral styles, priorities and deadlines are all working together. The good news is that when conflict is handled effectively it can actually prove to be a stimulation of growth and creativity within your organization.
So what causes conflict? The authors of the research review “Managing Conflict in Work Teams” found that personality and interpersonal tension was the second highest overall source of project conflict.
SOCIAL STYLE and Versatility training gives your staff the skills to address tension in the workplace and move swiftly through disagreements.
Managing Conflict Research and Resources
The award-winning “Managers as Negotiators” study revealed that managers spend up to 42% of their work time resolving conflict. Understanding others’ interpersonal differences can help individuals have more satisfying interactions and help organizations increase productivity and retention.
Mergers and acquisitions offer the opportunity to accelerate growth, expand offerings and enter new markets. They also are an opportunity for financial disaster. SOCIAL STYLE training helps build a context for dealing with business issues that arise when mergers and acquisitions occur.
The book “Crucial Conversations” provides advice for having conversations when failure is a strong possibility. The Crucial Conversations and SOCIAL STYLE Models complement one another in a number of ways. This whitepaper looks at the synergies of SOCIAL STYLE and Crucial Conversations.